Ordering: Once received the order, the Dressmakers should start preparing as soon as possible. By placing an order, the Client confirms that all the measurements and information on that order are correct and final. Once placed, an order cannot be canceled. Only under special circumstances and if the order has not yet entered the manufacturing process, the order can be canceled upon request from the Client subject to a 15% handling fee (to cover the administrative expenses and credit card company charges etc.). Upon confirmation, 85% of the invoice total will be refunded to the Client. We reserve the right to replace; repair or refund depending on the situation regardless of what is preferred.

Measurements: the Dressmakers will make the dresses accurately according to the measurements given by the Client. The client can come to our studio to have free measurement, or get measured professionally according to our measurement guidelines. If the Client has special size or design requirement, please contact the Dressmakers and talk with our consultant.

Fabric and Color: due to variation in properties and calibrations of different monitors, the colors on the screen may not 100% reflect true colors of the fabrics. Certain color variation should be expected and thus under no circumstance color variation would be considered an error. Please note that the hand-woven silk textiles, such as shantung, may contain variations and irregularities, which can enhance the natural beauty of the fabrics and should in no way be treated as defects.

Alteration: The Client can send the garment to the Dressmakers for one free alteration if there is no style change or new material added to the garment (E.g. letting out a little bit or making it shorter/narrower) The Client is responsible for the shipping cost.
Payment: By placing an order, the Client authorizes the Dressmakers to debit the payment method immediately. The Dressmakers will start working on the order once the payment has been processed successfully.

Delivery and shipping: Any bridesmaid dresses that are chosen from the Dressmakers' styles will be done in 2-4 weeks maximum delivery time after the Dressmakers receive the order. Any bridal gown can be done in 1-2 month. But for ensuring the client has enough time to prepare for the wedding, the Dressmakers recommend that the client send the order 2 months before the wedding. The Dressmakers also provide rush orders that can be completed in 2-4 weeks (bridal gown), 5-10 days (bridesmaid dress) with a 15% rush fee (not including shipping time). All the garments are shipped via FedEx. For other shipping methods, such as FedEx Express Saver, FedEx 2Day, FedEx Standard Overnight, the shipping rates and time required are as per Shipping Rates Chart. The Dressmakers should not be responsible for any delay caused by any uncontrollable factors including lengthened custom clearance, postal delay, and any human or natural disaster.

Return Policy: SINCE THE DRESSES ARE MADE-TO-FIT AND MADE TO ORDER, ONCE AN ORDER IS PLACED, IT'S FINAL. THE ORDERS CAN'T BE CANCELLED, AND ARE NOT REFUNDABLE, NOR RETURNABLE, NOR EXCHANGEABLE. The only exception is if the Dressmakers made an error in the correct measurements given by the Client outside of the definitions given in "Measurements" as in paragraph (B) above. Before returning the items, the Client should call the Dressmakers at (212) 302-7837. Items must be returned in the original condition, and shipped within 5 days after the Client receives the items.

Return Address: 205 west 38th street, 3rd floor, New York, NY 10018. If the client has any question, please contact the Dressmakers at (212) 302-7837 or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .